Frequently Asked Questions

Please find some answers to the questions patients commonly have about physiotherapy appointments.  

If you have any further questions at all please don’t hestitate to contact our friendly team.  We’ll be happy to help.

Physiotherapy FAQs

Call Gatley on 0161 491 1999 or the Heatons on 0161 432 3232

What can I expect from my first visit to the practice?

Your first appointment will take about 30 minutes depending on how complex your problem is. We will take a thorough history of your problem and details such as what makes your problem better/worse. We will then examine the problem area and any other related areas to enable us to identify the cause of your problem. At all times we maintain your modesty. It may be advisable to bring shorts/vest t-shirt with you if you wish.

Following this detailed, thorough assessment we will hopefully be able to tell you about your problem, what we can do to help, the techniques that may be used and also what you can do to help yourself.

We encourage all our patients to ask questions about what we are doing during the sessions, after all, it is your body and it is important that you know what is going on.

How many treatments will I need?

Following your first appointment, the Physiotherapist will discuss the anticipated number of treatments. You will be reassessed on each visit and if no improvement is seen, then your treatment will be changed accordingly after discussion with yourself. If physiotherapy does not help your problem we will refer you back to your GP or a specialist for a further opinion.

Do you have a waiting list?

No. We can normally see you within 24 working hours. We can often offer same-day appointments.

Do I have to be referred by a doctor?

No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.

What should I wear?

We would advise comfortable loose fitting clothes. The physiotherapist will need to see the affected body part, for the lower limbs bring shorts, for back problems the therapist may require you to remove your top.

How do I pay?

Payment is made after each consultation either by debit card or cash. If you are claiming through medical insurance, we can send the invoices directly to the insurance company. Your insurance details are required on your first visit.

Can I use my medical insurance?

Gatley Physiotherapy Clinic is recognised by most of the major insurance companies, as we are all Chartered Physiotherapists and are registered with the Health Professionals Council (HCPC). You will need to check with your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand.

If you have any questions or seek further information about what we can offer you please do not hesitate to call us:

Call us on 0161 491 1999 or email at

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